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Conference Schedule


9/9/2017
Time
Session Title
7:00 AM - 8:00 AMRegistration & Networking Breakfast with Sponsors & Exhibitors
8:00 AM - 8:20 AMWelcome Announcements & Chapter Business Meeting
8:20 AM - 9:20 AMSession 1: How Palliative Care Collaborates with Case Management, Patients & Families in the Hospital Setting, and the Transition to Outpatient Care
9:20 AM - 10:05 AMNetworking Break with Sponsors & Exhibitors
10:05 AM - 11:05 AMSession 2: Communicating with Heart
11:05 AM - 12:05 PMSession 3: Three Cornerstones of Emotions
12:05 PM - 1:20 PMNetworking Lunch with Sponsors & Exhibitors
1:20 PM - 2:20 PMSession 4: Outpatient Case Management: Personalizing the Care Plan and Communication in the Outpatient Setting
2:20 PM - 4:45 PMSession 5: Best Evidence Treatment of Agitation in Medical Settings: Gain Insight into Tools and Strategies to Support Clinical Staff in the Management of Patients Experiencing Emotional/Behavioral Crises
4:45 PM - 5:00 PMClosing Remarks

Session 1: How Palliative Care Collaborates with Case Management, Patients & Families in the Hospital Setting, and the Transition to Outpatient Care

Vicki Boehmer, RN, BSN, MA, CHPN



ABSTRACT:

Palliative care involves the interdisciplinary healthcare team to effectively manage chronic illness.   Communication, coordination, and collaboration are the primary tools to ensure that the in-patient and out-patient healthcare teams are working toward the patient’s goals of care.  The role of advance care planning cannot be over-emphasized, and plays a vital role in determining that a patient’s wishes and preferences are fulfilled.

LEARNING OBJECTIVES:

  1. Explain the role of palliative care within the acute care setting.
  2. Describe communication techniques that can be utilized during difficult discussions and decision-making with patients and families.
  3. Define methods to ensure continuity of care during transitions among in-patient and out-patient settings.

Session 2: Communicating with Heart

Tom Krause



ABSTRACT:

Case Management roles can be very rewarding yet often are equally challenging. A typical day in the life presents many situations that require case managers to shift gears and juggle priorities while keeping a patient/family centric focus. In this session, an internationally known public speaker and author will provide an inspirational, humorous presentation about how the power of "Worth" has a profound effect on the patients one serves.  The concept of "Worth" will be explored as it effects connection and communication, which can be applied within case management practice settings.

LEARNING OBJECTIVES:

  1. Explore the “power of worth” and how it effects patients in the health care setting
  2. Learn how to hone the power you have to make a difference in those around you
  3. Achieve a level of inspiration and encouragement

Session 3: Three Cornerstones of Emotions

Tom Krause



ABSTRACT:

How does emotion affect your daily life? Work, family, friends… We all experience levels of emotion and that is okay. In this session, we will dive into the facts of emotion and the ABC’s of stress. This inspirational session will leave you feeling empowered and ready to take on anything that comes your way.

LEARNING OBJECTIVES:

  1. Review the ABC’s of stress
  2. Examine emotion from a broad stance and how if effects people in their personal and professional life
  3. Assess and recognize the act of expression and how it cultivates with depression

Session 4: Outpatient Case Management: Personalizing the Care Plan and Communication in the Outpatient Setting

Maria Miskovic, MSW, LCSW, C-ASWCM



ABSTRACT:

With a rising awareness of connecting the continuum to hospital stays, outpatient case management can show effective improvement in length of stay, prevention of readmissions, and quality outcomes. The value of good communication from in-patient to out-patient can make the difference for patients that are at high risk, lack resources, and have limited support. Various scenarios and examples that demonstrate support structures for chronically ill, mental health patients, patients with dementia, and challenging social situations will be discussed and examined to identify opportunities for connection and continuity of care when a patient leaves the hospital. In addition, an extension of case management after a hospital stay can save the patient and family resources while maximizing the services available upon discharge. 

LEARNING OBJECTIVES:

  1. Identify opportunities for improved outcomes after a hospital stay
  2. Explore components out-patient case management and the breadth of service available
  3. Discuss real life scenarios of high risk patients and possible solutions for a negative cycle of hospital admissions

Session 5: Best Evidence Treatment of Agitation in Medical Settings: Gain Insight into Tools and Strategies to Support Clinical Staff in the Management of Patients Experiencing Emotional/Behavioral Crises

Bart Andrews, PHD



ABSTRACT:
Caring for patients experiencing emotional crises is often the hardest part of our job and we need more training on how to be more effective and safe when working in these situations. Patient care is about clinical knowledge and relationship expertise. This training provides practical suggestions on how to take a relationship focus, build better relationships and identify removable barriers to care. Clinicians will also learn the basic tenets of the Best Evidence Treatment for Agitation (BETA), in order to improve effectiveness and safety.      

LEARNING OBJECTIVES:

  1. Identify the role of attitudes, relationships and bed side manner in patient outcomes
  2. Integrate needs assessment, agitation assessment and BETA into everyday practice
  3. Apply bed side manner and BETA in challenging situations via experienced-based scenarios

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September 9, 2017

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