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Conference Schedule


7/28/2017
Time
Session Title
7:00 AM - 8:00 AMRegistration & Networking Breakfast with Sponsors & Exhibitors
8:00 AM - 8:25 AMWelcome & Chapter Business Meeting
8:25 AM - 9:25 AMSession 1: Managing Behavioral Health Crisis from a Care Management/Social Work Perspective
9:30 AM - 10:30 AMNetworking Break with Sponsors & Exhibitors
10:30 AM - 11:30 AMSession 2: Reimagining Health Care for High Utilizers
11:30 AM - 12:30 PMSession 3: Transgender Health Care: It’s the law (And it’s the right thing to do!)
12:30 PM - 1:45 PMNetworking Lunch with Sponsors & Exhibitors
1:45 PM - 2:00 PMDoor Prizes
2:00 PM - 3:00 PMSession 4: Case Management Matters: Delivering Value with the Patient Care Team
3:00 PM - 3:15 PMRefreshment Break
3:15 PM - 4:15 PMSession 5: KEPRO - the Beneficiary and Family Centered Care Quality Improvement Organization

Welcome & Chapter Business Meeting

Session 1: Managing Behavioral Health Crisis from a Care Management/Social Work Perspective

Kurtis Young, MSSW, LCSW
Social Work Manager · Psychiatry
Parkland Health and Hospital System · Dallas, TX

ABSTRACT:
The mental health system in North Texas has changed significantly over the past year. Hospitals across the region have had to retool their processes to manage an influx of patients with mental health needs. Parkland Hospital, which assesses nearly 1,600 patients every month in the psychiatry department, is working with patients, other hospital departments, and outside agencies to ensure that patients have the resources they need to stay safe and healthy.

LEARNING OBJECTIVES:

  1. Review recent changes to the indigent mental health care system in the region
  2. Identify successful partnerships within the hospital and community
  3. Employ changes that can reduce recidivism and improve patient care

Session 2: Reimagining Health Care for High Utilizers

Niki Shah, MBA, MHSA, CCHW
VP Equitable Care & Care Redesign, VP Digital Health · Population Health, Digital Health
Baylor Scott and White Health · Dallas, TX

ABSTRACT:
This session will explore innovative and cost efficient care models to address high risk patients and reduction of inappropriate care utilization. Improvement strategies such as the use of partnerships, pilots, technology, community health workers and addressing social determinants of health will be discussed.

LEARNING OBJECTIVES:

  1. Identify quick wins/projects to implement in their organization to improve patient care
  2. Evaluate effectiveness of programs and strategies
  3. Mobilize recourses, partnerships, and ideas to improve inappropriate utilization in the underserved patient population

Session 3: Transgender Health Care: It’s the law (And it’s the right thing to do!)

Joe Chang, MD, MBA, FACOG
Associate Chief Medical Officer · Outpatient/Ambulatory Services
Parkland Health and Hospital System · Dallas, TX

ABSTRACT:
Transgender care has largely gone unnoticed by the health care industry. This group suffers a disproportionate burden of many of the social determinants of health. Case management can play a vital role in dramatically increasing the wellness for this oft-marginalized population.

LEARNING OBJECTIVES:

  1. Identify the major social struggles of the transgender population
  2. Understand what is required by law and how to navigate those regulations
  3. Explore the role that case management can play in transgender wellness

Session 4: Case Management Matters: Delivering Value with the Patient Care Team

Linda Van Allen, RN, PHN, ACM, CPUM
Vice President, Performance Excellence · Patient Care Services
Tenet Health · Dallas, TX

ABSTRACT:
With the uncertainties regarding the future of the Affordable Care Act, health care providers have increased scrutiny on evaluating opportunities to reduce costs and focus on priorities. Case managers need to know and be able to describe the value provided to patients and their organization. Case managers need to be an integral part of the patient care delivery team and need to focus efforts on what makes case management matter to patients and peers. This session will explore the value case management brings and the essential role it plays in patient care through a look at an innovative partnership with nursing staff to improve patient throughput.

LEARNING OBJECTIVES:

  1. Describe ways to demonstrate the value case management provides to patient care and organizational goals
  2. Review an innovative and effective team approach to patient throughput
  3. Examine ideas for improving collaboration between case management and nursing services

Session 5: KEPRO - the Beneficiary and Family Centered Care Quality Improvement Organization

Brittny Bratcher,MS,CHES
Outreach Specialist
KEPRO – the CMS BFCC Quality Improvement Organization · Tampa, FL

ABSTRACT:

KEPRO is the Beneficiary and Family Centered Care Quality Improvement Organization (QIO) for over 30 states.  The BFCC-QIO offers information and assistance to Medicare providers and Medicare patients and their families regarding processes and rights related to beneficiary complaints, discharge appeals, and immediate advocacy.  An overview of the role of the BFCC-QIO and the services provided will be discussed.

LEARNING OBJECTIVES:

  1. Identify when and how to access additional information for the three main services that KEPRO provides including discharge appeals, quality of care complaints and immediate advocacy
  2. Repeat and recall the process for discharge appeals, quality of care complaints and immediate advocacy
  3. Identify opportunities to partner with KEPRO

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July 28, 2017

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