• Scope of Services, Practice and Education
• The Professional Case Manager
• Medical Legal Topics
• Ethics
• Medicare and Medicaid
• Care Coordination
• Transition Management
• Patient Classification
• Utilization Management
• Resource Management
• Reimbursement and Patient Coverage
• Effective Pediatric Case Management
• Human Trafficking for Case Managers
• Health Plan Case Management
• Leadership and Advanced Practice

Sharil Dowling, RN, ACM-RN, IQCI
Sharil is the Manager of Case Management at HCA’s West Florida Division and a member of the Compass for Case Manager’s Advisory Board. She is a registered nurse with 31 years of experience.

Dana Ballinger, MSW, MPH, LCSW
Dana is a licensed social worker with a Bachelor’s degree from Missouri Baptist. She is currently the Manager of Case Management at St. Louis Children’s Hospital.

Katrina Cravens, RN, BSN, ACM-RN, IQCI
Katrina Cravens is a Registered Nurse with over 25 years of progressive and diversified experience in health care leadership, hospitals, and managed care. Her broad based experience includes nursing, disease management, case management and leadership. Ms. Cravens currently serves as Tenet Healthcare’s Director of Inpatient and Case Management Throughput for the western region. As a case management leader she works to identify, create, and implement best practices for case management as related to policy, process, utilization review, referrals and authorizations, discharge planning, education and social services.

Pat Kramer, Ed.S, ACM-SW, CCM, CSW, NCC
Pat is the Senior Director of Case Management for Duke University Health System. Pat has 30 years of experience in the evolution of hospital case management, working in acute care hospitals in Kentucky, Virginia and North Carolina. Pat holds a Specialist in Education (Ed.S.) Degree in Mental Health Counseling and a Bachelor’s Degree in Social Work (BSW) and is an Accredited Case Manager (ACM), Certified Case Manager (CCM), a Certified Social Worker and a National Certified Counselor.

Audrey Cantu-Alves MSN, RN, CCM, CMCN
Ms. Cantu is a registered nurse with 25 years of health care experience. She holds a Bachelor’s degree in nursing and a Master’s degree in nursing with a focus on Health Care Systems Management. She is board certified in case management and holds a certification in managed care nursing. She has served as a Director of Case Management or Utilization Management for 15 years and is currently serving as the System Director of Utilization Management for a large, not-for-profit organization.

Kimberly Browne, LCSW, ACM-SW
Kimberly Browne is the Assistant Director of Social Work at Tampa General Hospital. With a background in medical social work focusing on oncology, critical care, and trauma, Kim transitioned into leadership roles in 2011 and has enjoyed developing hospital-based case management teams since. She has worked with Cooper University Health System in Camden, NJ, Banner Health System in Arizona, and now has been with Tampa General Hospital since January of 2016. Working in a variety of markets has provided Kim with a diversified knowledge base, allowing her to implement strategies that can have far-reaching impact on various patient populations. Kim’s passions touch on a multitude of areas including the integration of behavioral healthcare into the medical model, public policy and advocacy specific to healthcare, substance abuse intervention, and homelessness.

Charlotte Crist, RN-BC, CCM, CPHQ
Charlotte Crist, Managing Director, Clinical Programs for Blue Cross Blue Shield of Rhode Island, manages the development, administration and enhancement of member engagement strategies to ensure that Clinical Programs are comprehensively implemented. Charlotte brings twenty five years of professional healthcare experience to this role to include public health, case management, and innovative leadership in population health and chronic condition management.

• Scope of Services
• Communication and Leadership
• Medical and Legal Topics
• Patient Classifications
• Utilization Management
• Resource Management
• Reimbursement
• Clinical Documentation Improvement