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Compass Directional Training for Case Managers

About Compass

Compass is an online learning system that teaches and tests solid foundational knowledge in case management and physician advisory practices. The system features two comprehensive course libraries – for case managers and for physician advisors.

Content is developed and maintained by an interdisciplinary taskforce of case management and physician advisor leaders, is professionally presented by live hosts, and includes interactive case studies and competency quizzes.

2017 Compass includes the following content libraries and continuing education:


For 2017, Compass subscribers can expect new content along with fully reviewed and revised training content, including:

  • Inpatient Prospective Payment Systems (IPPS) payment policy/rate updates
  • Changes to CMS quality reporting criteria
  • Medicare Outpatient Observation Notice (MOON)
  • Introduction to pediatric case management
  • New interactivities for real-world application of knowledge
  • New widescreen format an improved navigation tools for self-paced learning
  • …and more!

Compass Features

Interactive web-based training modules
Scaled training videos to meet mobile learning needs
Competency exams to validate knowledge
Digital companion e-manual available for download/print
Inclusion of up-to-date federal regulations, policies and practices
Integrated interactivity via case studies and scenario-based learning
Standardized course length providing more retainable information
Optional LMS-integration of Compass course libraries and competency quizzes*
Annually refreshed continuing education credits for trainees

*LMS functionality supersedes Compass platform functionality

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Take an inside look at what this powerful training program has to offer:

Watch the Compass training demonstration video.

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What Our Clients are Saying

Compass is proven in its effectiveness to teach the foundation of case management and is currently in use at over 1,000 hospitals.

I find Compass an excellent resource for all staff engaged in Care Management, be they nurses, social workers or physicians. It works not just for orienting new hires, but for seasoned staff as well. I will continue to recommend Compass for the value it holds for any organization seeking to bring its team to a higher level of practice.

Laurie Signorelli, MSW, LMSW, ACM
Interim Director, Case Management
The system-wide Case Management Department here at Cone Health is currently using Compass for several reasons:

  1. We utilize the Compass Platform for all our new Department Case Manager employee orientation. I have selected 10 courses that all new orientees must complete in the first 90 days of orientation. The feedback has been absolutely positive.
  2. We utilize Compass for all existing staff for annual competency validation. The staff love the platform, they can access Compass anywhere they have internet access and provides immediate verification of completion. Even our State Division of Health Service Regulation, was impressed with this process on a recent visit.
  3. Lastly, all the staff love the ease of access and the CEUs they can earn throughout the year.

Compass has really automated some very tedious processes around regulatory requirements, CEUs and Orientation processes and has brought the Department into the 21st Century… We love Compass!!!!”

Dr. James T. Jones, PhD, RN, MSA, BSN
System-Wide Director of Care Management, Cone Health
Compass offers case management-specific training and CEU's that are invaluable to all levels of case managers. We have it as "required" training for all new staff within the first 6 months of hire and are rolling it out as "required" for existing staff before the end of the year. The benefit of a standardized set of training modules that covers all aspects of case management is immeasurable to quality care. Thank you!

Monica Vickery, RN-BC, MSN, CCM
Director, CM/UM
University of New Mexico Health Sciences Center

Compass is a valuable resource for case managers. It provides new case managers an overview of all educational needs to prepare for a new role/job, clarifies new information and regulatory changes and is a comprehensive orientation tool for managers and educators. It is very easy to use, set up new users and navigate. The opportunity to obtain CE credits is a huge plus. Compass is a definite "must have" for any case management department and is a good investment and reasonably priced for the value it provides to our department.

Caroline Segovia-Marquez, BSN RN, MBA, ACM, CPHM
Manager, Case Management
Saint Francis Hospital and Medical Center

Compass provides training and education that is helpful and easy to understand.

Linda Clarenson, RN, BSN
Director, Case Management
Labette Medical Center

Compass assists the Care Management Department in standardizing information and knowledge for Care Managers. It is an efficient way to train and motivate staff to learn more.

Steven Lanman, LCSW, ACM
Coordinator, Care Management
Bon Secours St. Mary’s Hospital

© 2017 American Case Management Association, Inc. All Rights Reserved.Contact Us Contact Us

Compass training is a comprehensive program designed to provide standardized training for case management staff. It is not intended to be a preparatory course for the Accredited Case Manager (ACM™) Exam or a stand-alone preparatory resource.

Compass continuing education (CE) contact hours are generally accepted by most professional nursing and social work organizations and state board of nursing and social work. ACMA has made substantial efforts to obtain appropriate providerships for CE offerings and many licensing authorities allow for some form of CE reciprocity. However, ACMA does not warrant that all professional organizations or licensing authorities will accept its CE contact hours. If in doubt, individuals are advised to contact their professional licensing organizations or licensing authorities to confirm acceptance of these contact hours. Click here to learn more.